Frequently Asked Questions (FAQ)

🍔 What is Lokal Eats?

Lokal Eats is a platform that connects you with local food vendors and shops in your area. You order, and we help make sure your food gets to you.


📦 How do I place an order?

  1. Choose a shop or product on our website
  2. Add items to your cart
  3. Checkout and place your order
  4. We’ll contact you on WhatsApp to confirm delivery details

📲 Will someone contact me after I place an order?

Yes ✅
After you place an order, someone from our team will contact you on WhatsApp to confirm your order and delivery.


🚚 How does delivery work?

Delivery depends on the shop and your location.
Once your order is placed, we confirm:

  • Delivery address
  • Delivery fee

💳 What payment methods do you accept?

Currently, direct bank transfer.
You’ll see available payment methods at checkout.


📝 Can I make a custom or special delivery request?

Yes!
At the bottom of the page, you can submit a custom delivery request form, and our team will assist you.


📧 I didn’t receive an email, what should I do?

Please:

  • Check your Spam / Junk folder
  • Make sure your email address is correct

If you still don’t see it, don’t worry — we’ll contact you on WhatsApp.


📍 Where is Lokal Eats available?

We currently focus on local areas, and we are expanding.
Availability depends on vendors near you.


🛠️ I’m a shop/vendor. How do I join?

You can contact us through the website or WhatsApp, and we’ll guide you through the process.